Refund and Returns Policy
Refund & Returns Policy
At Allview India, we strive to ensure that our customers are completely satisfied with their purchases. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds are processed.
1. Eligibility for Returns
You may request a return or replacement under the following conditions:
-
The product is damaged, defective, or not working properly at the time of delivery
-
You received a wrong product or item different from what was ordered
-
The product has missing parts or accessories
To be eligible for a return:
-
The request must be raised within 7 days of delivery
-
The product must be unused and in original condition
-
The item should be returned with original packaging, invoice, and all accessories
2. Non-Returnable Items
The following items are not eligible for return:
-
Products damaged due to misuse, improper installation, or negligence
-
Items without original packaging or invoice
-
Products that have been installed or used, unless defective
-
Any return request made after the return window expires
3. Return Process
To initiate a return:
-
Contact our customer support team at [care@allviewindia.com / +91-9220-8333-79]
-
Provide your order ID, product details, and issue description
-
Share images or videos of the product (if damaged or defective)
Once your request is approved:
-
Our team will arrange a pickup or guide you through the return process
-
Ensure the product is securely packed to avoid damage during transit
4. Replacement Policy
-
Eligible products will be replaced at no extra cost
-
Replacement is subject to product availability
-
If the product is unavailable, a refund will be issued instead
5. Refund Policy
Refunds will be processed in the following cases:
-
Product is out of stock for replacement
-
Return request is approved and product passes inspection
-
Order is cancelled before shipment
Refund Details:
-
Refunds will be credited to the original payment method
-
Processing time: 7–10 business days after approval
-
In case of COD orders, refunds may be processed via bank transfer
6. Cancellation Policy
-
Orders can be cancelled before they are shipped
-
Once shipped, cancellation is not allowed; you may request a return after delivery
7. Inspection & Approval
-
All returned products undergo quality inspection
-
Refunds/replacements are approved only after verifying the issue
-
If the product does not meet return criteria, it may be sent back to the customer
8. Shipping Charges
-
Free return shipping for damaged, defective, or incorrect items
-
For other cases, shipping charges may be deducted from the refund
9. Contact Us
For any questions regarding returns or refunds, please contact us:
-
Email: info@allviewindia.com
-
Phone: +91-9220-8333-79
-
Address: TWO HORIZON CENTER, Level – 6,Wing B, Golf Course Road, DLF-5, Sector-43, Gurugram – 122002 (HR)
Note: This policy is subject to change without prior notice. Please review it periodically for updates.